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NEST THERMOSTAT APP

Mortimer
Community Member

‎01-05-2023 06:14 AM

Hi 

The Energy History page totalling use has stopped computing and displaying total use (from 01.01.2022).  If I click on days, energy use if visible but summary screen states 'No usage' on all days since 01 January?  Any help apprecriated

M

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Markjosephp
Community Specialist
Community Specialist

‎01-18-2023 09:18 AM

Hello Mortimer,

 

Thanks for letting us know that the summary of your energy history is missing. I'd be happy to take a look into this for you.

This could occur as a result of your thermostat shutting down due to a power outage or a non-orderly restart. So, please let our product team know about it by sending feedback. Also, please let us know if you have any additional questions or concerns, as this thread will be closed in 24 hours.

 

Regards,

Mark

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