Nest 3rd Generation Stopped Working

[Ccp4]

Installed this and it worked for 2 months, hooked up to a 2-wire heat system.  It stopped working saying there was not getting power.  So I removed it and charged overnight but now it won't respond at all, will not turn on after trying to reset it. Any ideas?  I would call a technician but since the device itself seems dead, aim wondering if they would be able to do anything.  Do I need to try to replace it?

[zoeuvre]

Hi Ccp4, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. Let's sort this out. 

A few questions: Did you use a micro-USB cable to charge the thermostat display? If so, have you made sure that it is working as well on other devices? Is the power outlet you used to charge the thermostat display working as well? If you made sure that both the cable and power outlet are working, was there a light that blinks on the Nest Learning Thermostat display as you charge it? Also, for how long did you charge the thermostat display?

I'll look forward to your response. 

Best,

Zoe

[Ccp4]

Hello,

I charged it with the USB cable/outlet, that works and charges other devices, for about 2 days.  No lights flashes or responsiveness from the nest.  Please let me know next steps.

[Jenelyn_O]

Hi there,

Thanks for the update. We'd like to check it further. Could you please fill out this form and let me know if you're done? 

I appreciate your help, Zoe.

Best,

Jenelyn

[Ccp4]

OK, completed. Let me know what else I need to do to get a replacement or fix this.

[Jenelyn_O]

Hi Ccp4,

I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Thanks,

Jenelyn