Nest E setup - error TD003 (0.24)

[timothy_steer]

Hi - I'm trying to setup my nest e. I had some problems connecting the heat link so I've reset everything and am trying to stay again. However it keeps telling me I need to erase the thermostats previous settings by resetting it. I've done that many times but it's still coming up with error message TD003 (0.24)

Help! 

[OannaCG]

Hi there! I'm sorry to hear that you encounter issues with the thermostat, but no worries, I'll do my best to assist you. The TD003 error can occur when you haven’t completed language and equipment setup on the thermostat. To fix this error, use the thermostat screen to continue setup. You need to finish setting up language and equipment on the device. You might be trying to add the device to the account too early.

- restart phone/tablet 

- restart joining device and assisting device if being used 

- reset the joining device to defaults.

Please let me know how it went.

[timothy_steer]

Hiya 

Thanks for this. I've tried restarting and reseting devices - none of this works. I cannot use the thermostat screen to complete set-up because the screen isn't available for use yet given the thermostat has not yet been set up. 

[UanaC]

Understood. Can I contact you via the email associated with this account?

[timothy_steer]

Yes 

[UanaC]

Hello there! Just checking in, did you manage to read the message from above?

[Singe]

Would love to know if and how this problem was solved!! Same problem here!

[timothy_steer]

Not solved yet sadly 

[Singe]

I'll share the solution myself ... took me only 3 hours 🤐🙈 ...

Initial problem was that suddenly the thermostat was 'offline' in the Google-home app (no idea why.. it worked for a few years!). In the app I replaced it tot another 'room' and it was online again. Day later offline again... I checked the wifi-settings on the thermostat and then suddenly the thermostat didn't work anymore (no connection etc).. and I couldn't get it online again ... .  I did a reset on everything and tried to reinstall. It all went right till the moment of connecting the Nest E... it wouldn't connect.

The solution in my case was using the proper amount of 'reset-seconds' of the Nest E (when 'new' the guideline says you should remove the plastic to activate the batteries but since mine wasn't new, there was no plastic ofcourse 🤪)... first I found you should hold the button for 15 secs till it turns blue, then I found you should hold it for 8 secs till it turns blue (tried both many many times) ... but the solution is to hold it for 20 secs till it turns orange and after that it will turn/blink blue ... and then you can continue the new setup ... that's it (in my case)

[timothy_steer]

Thanks for the suggestion. I've done that sadly and no joy.. 

[timothy_steer]

I'm pleased for you though! 

[Singe]

Thanks, but so sorry to hear it didn't work for you.. I know how agonizing it can be! In a last effort maybe it helps if I describe the thing I did more detailed (excuse me for my english, it's not my  own language). 

First of all, thinking back of what the problem could have started, I thought maybe the new installed security on my Nighthawk (Netgear) router, as well as the turned on function on it that decides automatically which freq is the best .. the 2.5 or the 5GHz. Keeping that in mind I did the following:

Removed thermostat from the Nest-app / removed the Nest-app / reinstalled the Nest-app / Reset the thermostat by doubleclicking it twice fast and then holding it for 5 secs / restarted the router / reset (fabricksettings) the Nest E by holding the button 20 secs ... and then installed the thermostat in the Nest-app as if it was new ...

Hope it will help you out, lots of succes 👍

[AlexD]

Hi @timothy_steer . Just wanted to check in. I see you are in touch with my senior colleagues at the moment and they are looking into this. Make sure to let us know here if anything else comes up that we can try and assist with.

Thank you for the suggestions @Singe , much appreciated! 

[UanaC]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Thanks, Oana.

[OannaCG]

Hi there! Just wanted to check if there's anything else we can assist you with.