Nest Thermostat Not Working

[LKOM]

My Mom's Nest thermostat is not working. I took it off the wall and charged and it finally says the battery needs to recharge, and then it turns off and won't turn back on. I have taken it off the wall again and charged it, and a green light flashes, but when I connect it back to the wall, the same info quickly flashes, and then it turns off as soon as it is on the wall and won't turn back on.

I can't get in touch with customer support. I do not know what model she has, and it is starting to get hot in Texas, so I need help getting this resolved for her as there is no heat or cooling without this working. 

Do I order a new one and hope it works? Will any NEST model work? 
Do I have an HVAC company come to support me?

How in the heck can I get help so we can get her AC/Heat working again? This is ridiculous and dangerous for my elderly mother, and even after researching this for some time, I do not have a quick, easy solution for how I can get help and what to do. 

Some real support from the Googe Nest team would be appreciated, as it shouldn't be this difficult.

[LKOM]

Wow, the overwhelming amount of support from Google is so helpful. 

[maedacortez]

Hi LKOM,

Thanks for reaching out! I apologize for the inconvenience you're experiencing.

Based on your description of the green light, it sounds like your mom likely has a Nest Learning Thermostat. A green light typically indicates the thermostat is rebooting. Here are a couple of troubleshooting steps you can try:

1. Recharge the thermostat: Try using a different USB cable to charge the thermostat for 1 hour.
2. Force restart: Press and hold the ring on the thermostat for 10 seconds.

Now, about your questions:

• Yes, you can visit a Nest Pro for assistance with your HVAC system. 
• If you prefer phone support, you can fill out this form please visit the contact us form.

I hope this helps! Let me know if you have any other questions.

Regards,

Manuel