Nest Thermostats not showing and useage for the past 2 months

[ispybadguys]

I have 5 Nest thermostats in my house and none of them show any usage for the past 2 months. All are connected to wifi and working properly with the app reporting the current temperatures correctly.

Thanks

Kurt

[Jeff]

Hi ispybadguys,

Are you trying to monitor your history on the Home app, the Nest app, or the thermostat itself? If you check the history on the device itself as opposed to the Home app, are you getting the same missing info?

Thanks,
Jeff

[ispybadguys]

Jeff

I didn't know that I could see it on the thermostat. I was looking at the Home App. Maybe there isn't a problem here. I see usage on only one thermostat. I have radiant floor heat and the floor seemed warm but when I checked the App it said no usage and I thought that can't be right but if the valve is leaking it could be warm without thermostat demand.

Kurt

[Jeff]

That's an interesting insight, ispybadguys. Is there any way you can verify if that's happening through some testing?

Thanks,
Jeff

[Jeff]

Hey ispybadguys,

I just wanted to check back in and see how this was going for you. Are you still needing some input on this? Were you able to test to see if you did indeed have a valve leak? If there's more you need, just let me know.

Thanks,
Jeff

[Jeff]

Hey ispybadguys,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

[EmersonB]

Hello everybody,

@ispybadguys, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Jeff.
 
Regards,
Emerson