Nest app offline

[MVMitchell73]

My Nest app has been mostly offline for around a week now - sometimes it comes back online briefly but then goes off again. 

The app is fully updated. I have tried switching my phone off and on again. My Nest thermostat is working fine and connected to my internet. 

How can I get the app online? 

[Jenelyn_O]

Hi  MVMitchell73,

Thanks for reaching out.

Great troubleshooting so far. To cover all the bases, please give these steps a try:

1. Remove the Nest Thermostat manually on the Nest App.
2. Uninstall and reinstall the Nest app.
3. Reset your thermostat to account connection.
4. Re-connect your thermostat to the network.
5. Add your thermostat to your account.

Let me know how it goes.

Regards,

Jenelyn

[Jenelyn_O]

Hi MVMitchell73,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Jenelyn

[Jenelyn_O]

Hi MVMitchell73,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Jenelyn