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Nest case number 7-0496000034896.

Friedmanjd
Community Member

‎12-01-2023 02:36 PM

I have recently received a broken replacement nest thermostat to fix an already malfunctioning nest learning thermostat. I asked for a new thermostat (not refurbished) and was told I would be provided with one. When I was sent the link to complete my advance replacement, it indicated a refurbished unit. How can I ensure that what I receive is new. I have not had luck with refurbished units. (This is my 3rd nest learning thermostat in 1 year). If they keep breaking I will likely give up and go with a competitor thermostat

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EmersonB
Community Specialist
Community Specialist

‎12-02-2023 06:51 AM

Hello Friedmanjd,

Thanks for reaching out here in the Community. I've checked the case and saw your conversation with our senior support. He also sent you an email and assured you that you'll be receiving a new unit as a replacement. Please continue your conversation through that channel to avoid confusion here.

Best,
Emerson

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