Nest not connecting to the network.

[Quicman]

Hello
My Nest keep looking for the Network. Keep looking and looking. Band New!! The battery is fully charged. I charged it overnight. And still looking for the network. I know it's not a network problem or a router. I have another Nest that I purchase at the same time and it works perfectly and it finds the network.
What do I need to do to replace.
Thank you.
Regards, Norm

[yohhpark]

 I have the same problem. it's only used for 3 months. so disappointed

[zoeuvre]

Hi folks, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. Let's sort this out.  

What type of Nest Thermostat do you have? Do you see any messages or codes that appear on the Nest Thermostat display? If so, please let us know. 
 

I'll look forward to your responses. 

Best,

Zoe 

[yohhpark]

t's W5. i jst got it replaced. but it is SO bad that it's dead in 4 months. 

[zoeuvre]

Hi there, 

@yohhpark, thanks for getting back to us. Please be reminded that this is not the experience we want you to have with our Nest Thermostats, but we're glad that it was already replaced. We're always here if you still need of any help with your Nest Thermostat. 

@Quicman, I want to check if you managed to see my response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you more. 

[zoeuvre]

Hi Quicman, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Thanks,

Zoe

[Scoundrel111]

Hi,

I'm having the same issue over here too W5 error. I've done all the troubleshooting I can. Any help will be appreciated, I don't want to buy another one. I have the Nest learning thermostat

[Jenelyn_O]

Hi Scoundrel111,

Thanks for being a step ahead of us. Please confirm if you're done restarting your Nest Thermostat and router. 

Regards,

Jenelyn

[Scoundrel111]

I have done all that. I’ve tried all the troubleshooting steps.

[Jenelyn_O]

Hey Scoundrel111,

Thanks for confirming. Please fill out this form with the needed information and let us know once you're done.

Best,

Jenelyn

[Scoundrel111]

Form has been filled out. 

[Scoundrel111]

What are the next steps.

[Jenelyn_O]

Hi there,

I received your form Scoundrel111. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

Cheers,

Jenelyn