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Nest offline can't connect

jzab
Community Member

We had a wiring issue with our Nest thermostat ( e103 code),  HVAC guy repaired the wiring issue and now the Nest Thermostat is not connecting to my WiFi network. I have tried multiple times, reset the modem and router multiple times and the thermostat still shows a connection error (w5) and won't connect to the WiFi network. Everything in my house is connected to WiFi even my 2nd Nest Thermostat.

1 REPLY 1

NeferNoir
Community Member

following. Didn't have the wiring issue, but one protect went offline and I can't reconnect it even though everything else is connected...