Nest products deleted from iPhone...overnight

[bja819]

So frustrated right now!!! I have Nest installed on my iPhone and iPad. I use it for my thermostat and smoke detectors (2). I primarily used the iPhone to connect to these products; especially the thermostat. Checked the iPhone Monday night and all was working fine. Woke up Tuesday morning, no products showing on Nest app on the iPhone and I can't reset them up because I have nothing to scan and no 'key' numbers. The app is working on the iPad. Is there a way to sync the product information from the iPad back to the iPhone? If not, how do I re-enter product information without being able to scan or provide key numbers?

[CoolingWizard · Accepted solution]

@bja819 , Your information about your thermostat is stored on the Google Nest account and not on the iPhone itself. As long as the you same email account and password you set up the system with, your data stored on the Nest Server will simply load onto your iPhone.  To reinitialize this, delete the Nest App from your iPhone.  Then reinstall the Nest App and log in with the correct ID and password and all you stored devices will reappear. 

AC Cooling Wizard

[CoolingWizard · Accepted solution]

@bja819 , Your information about your thermostat is stored on the Google Nest account and not on the iPhone itself. As long as the you same email account and password you set up the system with, your data stored on the Nest Server will simply load onto your iPhone.  To reinitialize this, delete the Nest App from your iPhone.  Then reinstall the Nest App and log in with the correct ID and password and all you stored devices will reappear. 

AC Cooling Wizard

[bja819 · Accepted solution]

Thank you SO much!!! This worked 😁

[MplsCustomer]

@bja819 

You could also check whether, on your iPhone, you are connecting to the same Google Nest "home/structure" you were previously using.