Nest thermastat not connecting

[Marina2002]

Same issue.

I have a Gen 3 Nest thermostat with a display that reports “Connect your thermostat to Wi-Fi to add it to the Nest app.

Pressing “Connect” results in “Searching”,  “No networks found yet”

Display “TYPE NETWORK NAME”, “Network security”, and “Password” results in the display “Failed to connect”

I have a total of three Nest Thermostats in the house. Two other Nest Thermostats are working fine, and are controllable with the IOS Nest App.

I’ve had the Nest Learning Thermostat gen 3 for 3+ years.

Setup=>network=>Does not list any networks.

Setup=>network on one of the other Nests shows a list of available WiFi SSIDs.

DISPLAY: “POWER” has “Battery, 3.926V“

I do have C wire. 

I have charged it via USB 

I have tried a normal reboot, but with no luck

I have tried network reset, but with no luck.

I have rebooted my router, but with no luck.

I am located in the US.

[Markjosephp]

Hello Marina2002,

I'm sorry to hear that one of your Nest Thermostats couldn't connect to your Wi-Fi network, and I appreciate you trying to find a fix. Let's find out more about what happened.

To isolate, are you getting any message codes under the network settings? Also, please give these steps a whirl:

1. Turn on your phone's personal hotspot.
2. On the thermostat. Go to Settings > Reset > Account Connection > Reset.
3. After rebooting. Try searching for Wi-FI networks again.

Keep me posted on how it goes.

Best regards,

Mark

[Jhonleanmel]

Hey folks,

We appreciate your help here, Markjosephp.
Marina2002, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel