Nest thermostat

[stinsong1]

I was forced by Google to migrate my Nest account to Google. Now it automatically logs me out after a short time. Is they a way to change it to "Never Log Out"?

[Anonymous]

You'll have to try uninstalling the app and install it again, if the app does that.

[stinsong1]

It is both the app as wells as the web site

[Jenelyn_O]

Hi there,

Thanks for reaching out @stinsong1, I'd love to help.

You can try these to isolate the issue:

• Uninstall the Nest and Google Home app then reinstall them from the Apple app store (Use PlayStore if you're using an android  phone).
• Check if the issue persists on both Wi-Fi and cellular data.
• Restart your phone or computer.

Let me know how it goes.

Thanks @eveluna for your help.

Regards, 

Jenelyn

[Jenelyn_O]

Hi stinsong1,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Jenelyn_O]

Hi stinsong1,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Jenelyn