No Power on Thermostat

[Bekster1]

E3 error received on my thermostat.  Reset modem & router.  Tried to reconnect the app & it indicates no power.  Worked fine up to 2 hours ago.

[Houptee]

Pull it off the wall and check all the wires are inserted firmly and take a picture of the wires and upload it on here.

[Jenelyn_O]

Hi there,

Chiming in — could you please provide the photo asked by Houptee? It will help us to move forward.  

I appreciate your help @Houptee.

Best,

Jenelyn

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Markjosephp]

Hello Bekster1,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Thanks,

Mark