Software 6.2-27

[arg7]

I have had a nest for a while but hadn't been around enough to monitor operations on site. Software is 6.2-27, airwave is on and I have on the seasonal savings. Occasionally it will go into a 3 minute reset, which I ignore. But I have caught it at least twice while running and standing outside next to the condenser the compressor will stop and restart almost as if the contactor flashed control voltage.  Wondering if there has been glitch with the seasonal savings, airwave or any thing else that could cause the symptom.

[Anonymous]

I would love to know too. My house is at 86 degrees and it’s 94 out. I set it to 76 but it’s like the compressor isn’t cycling like the AC doesn’t work anymore. This is insane.

[Jeran]

Hey there arg7,

I am sorry about the late response on this thread, thank you for being patient! Were you able to fix that issue with your AC? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

• When did this issue start happening?
• Does this issue only occur with seasonal savings enabled?
• Have you restarted the thermostat?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Jeran]

Hey there arg7,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey arg7,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran