02-03-2023 08:57 AM
I forgot my pin
02-04-2023 08:40 AM
If you can still control your thermostat in the Nest app, unlock it and change the PIN using the app:
Lock and unlock your Nest thermostat - Google Nest Help
If your thermostat isn't connected to Wifi or the app, you'll need to reset it using a computer.
If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.
02-09-2023 11:42 AM - edited 02-09-2023 11:43 AM
Hello there,
I wanted to stop by and see how I could help, as this thread has multiple posts to avoid confusion.
Thank you for sharing the steps, @David_K.
@K1keiwanito, I'm checking in to see if you had a chance to connect your thermostat to a computer and were able to locate the folder. This is for us to move forward on unlocking your thermostat. Please let us know how it goes.
Best regards,
Mark
02-12-2023 12:56 PM
Hello K1keiwanito,
I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you.
Regards,
Mark
02-13-2023 01:21 PM
Hi K1keiwanito,
I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before I lock this thread in 24 hours.
Thanks,
Mark
02-03-2023 09:08 AM
I forgot the unlock pin
02-04-2023 08:41 AM
Duplicate. Answered here:
https://www.googlenestcommunity.com/t5/Nest-Thermostats/Technical-support/m-p/352398
02-09-2023 11:34 AM
Hello everyone,
I’ve duplicated this thread to the main one here. You’ll receive all updates on this issue on the main thread, and we recommend updating and checking this thread when needed.
Thanks,
Mark
02-03-2023 09:00 AM
How to reset the pin
02-04-2023 08:41 AM
Duplicate. Answered here:
https://www.googlenestcommunity.com/t5/Nest-Thermostats/Technical-support/m-p/352398
02-09-2023 11:37 AM
Hi there,
The thread from the main one has been replicated here. All developments on this matter will be posted in the main thread, so we advise checking and updating it as needed.
Best,
Mark