04-05-2024 01:42 PM
04-05-2024 04:23 PM
Also having same issue. Thermostat shows internet connection, but phone app shows "Offline". Is there a number to call a real person? Phone #s listed go to robot.
04-11-2024 04:47 PM
Hey everyone,
Thanks for posting. If you've tried all the troubleshooting steps in the article and your Nest thermostat is still offline, we're here to help! Feel free to call us to connect with one of our specialists for further assistance.
Regards,
Jenny