Thermostat is running, however the heat is not

[KimmyB]

Our thermostat is on and orange (for heat) but no heat is coming out of vents, nothing turns on. The thermostat has no error code. It currently says I ran my heat for 21 hours yesterday, which it never did.

I uninstalled in app. Disconnected from the wall. Once it went back to the port heat would turn on and run for a few minutes.

[Markjosephp]

Hello KimmyB,

I'm sorry for the trouble this may have caused you — let's see what's going on.

To isolate:

• What type of Nest Thermostat do you have?
• When did the heating last work?
• What wiring connections does it have on its base?
• Please check the power readouts on its settings under "technical info."

I'll look forward to your response.

Best regards,

Mark

[Markjosephp]

Hi there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

[Markjosephp]

Hi KimmyB,

I'm just checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before I lock this thread in 24 hours.

Thanks,

Mark