Thermostat keeps dropping out

[Alim]

I have had my NEST system for some time and now the thermostat keeps dropping offline constantly - I run  business at the property and have to access the heating remotely which is why I have the NEST. Now I can't see if the heating is even on? 

[RenzJ]

Hi Alim,

Thanks for posting here in the Google Nest Community forum. We're sorry for any trouble this may have caused you. I'd be happy to shed some light on your situation here. Can you follow the steps on this page:

The Nest thermostat is offline.

I look forward to your responses.

Best,

Renz

[Alim]

It has nothing to do with your online troubleshooting. I have had a NEST installer look at it and the heat link is ts the issue. I spent over an hour on your support chat trying to arrange a part. I was advised they could not deliver the part as my address dod not exist - despite me providing the original invoice showing quite clearly that it was delivered to the  same address. I was told they would escalate my issue and that i would receive a 'priority' call back with in 24 hours - it has been 48 hours and I have received no call. I need to be able to access the thermostat remotely as I run a hospitality business and ended purchasing a new thermostat - which they are delivering to the SAME address without issue. Your support service is extremely disappointing.