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Thermostat lost date time and wifi

cmhuddart101
Community Member

My Themostat lost its internet connection. It been installed for about 6 months and was parlired and setup. Noticed an alert on ssying date time was incorrect.

While retting it had lost its internet connection. Went through trouble but the device can't see any network be the house wifi or a mobile hot spot?

Was working till this morning despite being reset etc it can't connect to internet.

Any ideas or the thermostat which less 6 months old!

1 REPLY 1

cmhuddart101
Community Member

Rang Google support and it turns out this is a known issue. I get W5 error code after manually entering the Wifi details. Google are sending a replacement unit as it's a hardware fault. Warranty support seems good. Hopefully the replacement will last longer.