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Two Nests - both working and connected locally, only 1 works from app

Brandonnest
Community Member

I have two nest thermostats, had them for years with no issues. The upstairs one just started having issues connecting to via the app. When I check it out locally, it is connected to the network and everything is good. However, checking on it from a desktop or from the app on my phone, it shows offline. Now my sensor is also offline that is upstairs. Please advise...

3 REPLIES 3

Ryan_G
Community Specialist
Community Specialist

Hi Brandonnest,

 

Thanks for reaching out here in the community.

 

It looks like the Nest devices is not communicating with the internet via your Wi-Fi. Have you tried restarting them including your router? 

 

Let us know how it goes by replying to this thread.

 

Best regards,

Ryan

Ryan_G
Community Specialist
Community Specialist

Hey Brandonnest,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

 

Best regards,

Ryan


 

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba