Unable to reconnect

[Lebertn26]

Morning I am having issues reconnecting to my nest thermostat I have tried to add device as advised by my nest app but I am still unable to connect as it is asking for a PIN number ( this I do not know) I am the main account holder so am unable to do anything. If I go to settings it says that I already have an account Can someone please assist me

[MelbaDT]

Hey Lebertn26, 

Sorry for the delayed response but thanks for posting. 

Could it be that what you're looking for is the entry key in order to be able to add your Nest thermostat to your account? If yes, I've posted the steps to get the entrey key from your thermostat below: 

1. Press your thermostat’s ring to open the Quick View menu.
2. Choose Settings.
3. Turn the ring to Nest app and press the ring to select it.
4. Select Get Entry Key to retrieve a unique entry key. Follow the next steps below to use your Nest app to add your thermostat to your account.

Let me know if you need anything else. 

Best, 

Melba

[Lebertn26]

Thanks I have tried this all I get is that the thermostat is connected to an account I cannot get the access code

[MelbaDT]

Hi there, 

Understood. Are you tying to add this thermostat to another account? If yes, you need to first reset the account connection settings of it so that it will be disassociated from the account it is connected to now and will provide you an entry key to continue the setup. Check this out for the step by step guide: https://bit.ly/3f1m1Mc

Keep me posted. 

Best, 

Melba

[Ryan_G]

Hey folks,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

Hope this helps!

Kind regards,

Ryan