Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
What does "Your A/C system likely failed to cool your home" mean for homes with multiple thermostat
We have about six zones, with cooling running in three of them. We'd expect the heat to rise in the zones that are not being cooled, possibly resulting in a house zone average that shows heating. In that case, no problem with the message.If not the c...
Wiring Check Please
Moved to a new house, brought our thermostat with. Will it work?(Not sure how to add a pic on original post, hoping I can reply to myself)
How can I tell if the Power Connector is working with a Google Nest thermostat 3rd generation?
How can I tell if the Power Connector is working with a Google Nest thermostat 3rd generation? There doesn’t appear to be any indicator on the base unit equipment or power screens after having them professionally installed on two VCAC heating and coo...
Nest Learning Thermostat turns itself OFF Mode
Same problem as described in multiple threads, best match is https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-randomly-turning-off/m-p/604796I'm positive Auto-Scheduling and Home/Away and Eco all turned off. My system uses AirZone adapter...
Nest Gen4 Promotional Code
I received an email last week about the Gen1 and Gen2 Nests no longer being supported after the end of October. The offer was a $130 off promo code to purchase a new Gen4 Nest. I have 2 Nests in my house; a Gen1 and Gen2. The email I received just me...
Google learning nest keeps presetting 76°
My first generation Google learning list keeps presetting at 76°. I have turned off all modes including learning scheduling Eco etc. I have tried locking it at 73° and it still keeps going to 76 and I have made sure home away mode is turned off. I re...
Scheduler not working 4th Gen
Looking for help! I have been a Nest Thermostat user since Gen 1 and have never encountered the problem I am having now, and cant figure out. The use is A/C only, connected to a two stage system. I use Y1, Y2, G, Rh and C. The scheduler is not activa...
HELP! Upgraded to Nest Gen4 now dealing with awful Google Home App Scheduling
When Nest informed us that our thermostats were no longer going to be supported and we were allowed to upgrade to a GEN4 at a discount, I took a hard look at switching over to Ecobee. The reason is, that I heard how bad the Google Home App was compar...
Nest 3rd Generation Thermostat Frequently Updating
The other day my thermostat began randomly updating (thermostat controls unavailable, Google logo present, green light blinking). This occurs most often when I press the thermostat to change its setting. My issue appears to be identical to this this ...
screen is black
I inserted a pin into the hole at the bottom of the Nest Thermostat thinking I needed to do this — like with the Nest Hello — to remove the thermostat device from the wall to change the batteries. The device will not power on. I’ve tried removing the...
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