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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 5263 Views
  • 0 replies
  • 6 kudos

Nest app issues

My Nest thermostats are connected and working on my Google Home app, but for some reason, my NEST app doesn’t let me load or activate the devices. Almost like I’m forced to use the Google Home app. Anyone dealing with this as well?

dslatus by Community Member
  • 741 Views
  • 12 replies
  • 0 kudos

heat and ac run at same time when heating

we have 6 wires and I can see both the connections to the next and the connections to the equipment and I can get everything to work except when we call for heat the system runs both the AC and the heat

AC condensor running while heat is on

Hello.. just turned on my heat and noticed that the AC condenser fan was also running while the heat was on.. is this normal with a Nest thermostat?.. The system works fine I’m just wondering if its setup wrong.. thank

Circulation fan runs all the time

My circulation fan runs all the time, Fan schedule is off I do have a C wire removed thermostat from base fan still runs. Anyhelp would be appreciated  

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shenson by Community Member
  • 243 Views
  • 3 replies
  • 0 kudos

2 Wires R and W & Learning Thermostat

Hi there, I have a 24v thermostat with one Red and one White wire with a heat only boiler system. When I read up on Nest thermostats on my electric company’s marketplace website, it seemed that the Learning Thermostat would be compatible, but it seem...

gina77777 by Community Member
  • 240 Views
  • 4 replies
  • 0 kudos

Can't set up presence sensing - "Couldn't save"

Nest is set up and communicating with the Home app, but I can't get presence sensing to work. Whenever I get to the final screen of the process of granting my phone access, I get this error message:"Couldn't save. Retry or skip this step for now. Pre...

Benzilla by Community Member
  • 1018 Views
  • 8 replies
  • 0 kudos

Nest Compatibilty Check

 I wanted to see if I can use Nest for my In-floor radiant heating. When I take my thermostat off, it has a 120/240v module and then a 24v face unit. Will Nest work for the 24v face unit?

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srbtya by Community Member
  • 307 Views
  • 6 replies
  • 0 kudos

Energy history - is it just heating?

I have both heating and hot water.Does Energy History time include both?i.e. Is it the total daily time the boiler is on?If so, I can calculate my usage in kWh as I know the boiler is 30kW.

BlueView by Community Member
  • 228 Views
  • 4 replies
  • 0 kudos

Nest E heat link location

Hi folks, I’m very excited to have had my nest thermostat E installed today for my kitchen wet underfloor heating system .There was not an existing wall room controller to replace (replacing a wireless portable controller/thermostat) so the electrici...

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