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Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Nest Thermstat E will not power up????
Recently my puppy chewed through cable to a Nest Thermo E Controller (the freestanding model that is powered by a cable and USB/plug. I tried to fix it but this failed so I purchased a used on off ebay.The new unit has arrived in its original packagi...
Can’t link google nest to google home
hi,I can’t add google nest thermostat to my iOS google home application all setup with the same google account credentials. 1. Open google home2. click on the account button in top right 3. Go to assistant settings4. manage devices 5. add devices6. ...
Nest
My heat link is not showing any lights, my thermostat is blank, and the app says it’s offline (it’s not a WiFi issue)I see a number of people are posting the same issue but no replies regarding it yet, can anyone help? is this a common fault? It’s ju...
3rd Generation heat link stopped working. Similar to other posts.
Tried to turn my heating on for first time after summer and discovered the heat link is not working. Tried resetting but no led indication whatsoever. I see similar posts. I have no heating and customer support chat is not enabled. How can I get supp...
Heatlink Dead
Hi I have a Nest Heatlink 3rd Generation, it appears to be completely dead.It was installed by BOXT on the 6th Jan 2020 and it has power to it but no lights at all.As a result we cannot heat our house.Is it still under guarantee?If not can you buy th...
How do I escalate a case?
Hi, How do I escalate case 8-4302000033419?The lack of response is dissapointing, and still see no reason my Google Nest isn’t identified as a device against my google account to be able to use any smart features which is the entire reason I bought i...
Order replacement heat hub?
Hi we have just moved house and the heating hub for our learning thermostat has been misplaced. How can I order a replacement? I called google help and after a long wait, they said they didn't know who to do this.thanks in advanceJamie
Heat Link Power Issue
I have 2 x heat links, 1 for downstairs and 1 for upstairs, the lights have gone out on one and the thermostat has alarmed out saying connect to power, I have tried all the obvious stuff, hold button in, check power to unit etc, I am guessing I need ...
Thermostat
The schedule says heating Water should be on (ie 6-630am) but the opening screen says heating water off until 6.30am ! Also water heated randomly.
Nest access
Suddenly I am not able to access my Nest remotely. I set up a new account but it didn't capture either of my Nest thermostats. The Nests say they are already connected to an account. However, i cannot find them nor can I control them remotely any lon...
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