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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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  • 5 kudos

Lost nest account

I recently had to get a new iPhone and did not manage to recover the Nest application and it’s data from my iCloud back up. I am trying to find my Nest user account. My expected user account does not work. I reset the Thermostat and re-associated it ...

Nest themostat not picking up home wifi

Hi My Nest thermostat will not connect to my home WiFi or actually even show up on wireless connections. This happened whilst on holiday so has been ikea this for about 4 weeks . Anyone have any ideas ? I have done the obvious of turn off router rest...

Da22le by Community Member
  • 221 Views
  • 3 replies
  • 0 kudos

Resolved! Hot water history issues

Hi,See 2 issues with Hot water heating1. Unable to see when heating history. There is a post but I am unable to make out what steps meeded to see Hot water history. I can see the Radiator history though. 2. The boiler is fired but it does not show on...

Resolved! Cooling setting not found in Nest

Trying to install the Nest Thermostat. I have a PEK wire which is not being used, or should it be?Here are old wiring pics (Ecobee) and Nest (round) current wired pics, which only gives me a heating option...Help!

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Resolved! Nest Thermostat compatibility wires

Hi guysGoogle Home says my HVAC is not compatible with Nest on the wire selection in the APP… and it looks like it is just because of the RC and RH wire.The difference I see is the RC and RH on my old one and the OB on Nest.is it really incompatible?...

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Thermostat compatibility

Real old school thermostat here. Wires are S, R5, and Y6. yes, that’s a mercury switch. Will it work with Nest thermostat?please let me know if I can switch this beast. It’s heat only for an addition.

Djkerr by Community Member
  • 202 Views
  • 3 replies
  • 0 kudos

Connection

Tried every way, resetting etc thermostat won’t connect with heat link.

jkjkjk by Community Member
  • 450 Views
  • 9 replies
  • 0 kudos

nest gen 3 thermostat stopped communicating with wifi code W5

My nest thermostat has been working flawlessly for 3 years now. Yesterday i was attempting to adjust the cooling with the nest app and the thermostat showed offline. On the thermostat screen, the setting has a exclamation point inside the gear. I wen...

Compatible?

Hi. Hoping to update my Dad’s house thermostat next week. This is what he has now. Is Nest compatible? Thanks.   

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