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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 5263 Views
  • 0 replies
  • 6 kudos

Can nest thermostat sync with two accounts and smart phones?

My husband set up our new nest thermostat with his Google account. I installed the Nest app on my smart phone, but cannot enable it with the thermostat. Is the nest thermostat limited to only one account? Or can two people control the thermostat?

Thermostat keeps dropping offline

I paid for a company to install two nest thermostats in my house. The installation of the downstairs thermostat went OK. We could not install the upstairs thermostat. The wiring and wifi are good. We had to contact nest support. They told us to remov...

Dflak by Community Member
  • 476 Views
  • 5 replies
  • 1 kudos

Nest Thermostat keeps dropping offline

I paid for a company to install two nest thermostats in my house. The installation of the downstairs thermostat went OK. We could not install the upstairs thermostat. The wiring and wifi are good. We had to contact nest support. They told us to remov...

Dflak by Community Member
  • 662 Views
  • 10 replies
  • 0 kudos

Setup of a Nest Learning Thermostat

I have ‘ITEM’ T3017US, and the only mode it has is HEAT, no Cool or Fan. My system is a Carrier 2 wire system. Where should the red and black wires be set?

JRB-FSU by Community Member
  • 377 Views
  • 6 replies
  • 0 kudos

Need to run fan without heat

I am astounded that such an advanced piece of tech cannot simply run the system fan without enabling a cooling or heating mode. At the very least make it possible to suspend the auto-scheduling feature so my window unit and heater don’t fight each ot...

RNW by Community Member
  • 524 Views
  • 8 replies
  • 0 kudos

Nest Themostat broken AGAIN. 4th one

Your help desk doesn't listen to the customer. I could not remove the G wire. They told me to get a technician. I did. My furnace is fine. Now calling back they want ME to remove the G wire?????????????????? when the reason I had to pay a technician ...

Resolved! Nest says Delayed

Nest displays “delayed”Thermostat is wired with 4 wires 

10B8C240-A88C-4879-9BAA-43798916899E.jpeg
Anonymous by Not applicable
  • 1218 Views
  • 12 replies
  • 0 kudos

Faulty thermostats - worst customer service

I bought 6 new learning nests. Thermostats have caused problems and now a/c not working. One Hvac guy said one of my new nests shorted out the whole system and replaced it. Shortly later half my house is out. Worse than that I’ve called customer serv...

Peter7 by Community Member
  • 681 Views
  • 5 replies
  • 0 kudos
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