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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3984 Views
  • 0 replies
  • 5 kudos

Heat link won’t follow schedule

I can turn on/off heating from the app, but it has never followed schedule.Water heating works fine, juat not the actual thermostat.Here's a photo of my schedule. 

Screenshot_20220109-002518_Nest.jpg

Nest thermostat

Trying to add a second nest thermostat to my account but it will not connect, any suggestions?

Jayroc by Community Member
  • 449 Views
  • 5 replies
  • 1 kudos

Not sure with compatibility with 3rd Gen Thermosat

 Hi Everyone!I just bought a 3rd Gen Google Nest Thermostat and my first time to install. Im using an old oil burner furnace with Baseboard heating. I have wire W & RH with Jumper connected to RC. Will i be able to change the existing Thermostat to t...

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AC1 by Community Member
  • 125 Views
  • 0 replies
  • 1 kudos

Base Replacement

The baseplate in one of my learning thermostats has a broken rh connector. I have been able to determine this by mixing and matching with my other nest thermostat. I need a replacement base. Is this possible? I haven’t been able to even get in touch ...

CCMA by Community Member
  • 1502 Views
  • 6 replies
  • 0 kudos

Ruud heat Pump Connection to Nest

I am only getting cold air, saw another post with exact same issue but the 3 replies gave no info on what to do. Extremely frustrated as my 80 year old mother arrives tomorrow and it is only at 59 degrees inside, way too cold for her!

Resolved! Help - old phone number on account

We have a nest thermostat which is linked to my husbands old phone number - we can’t log in as it sends a verification code to the old number, and can’t find a way around this. I’ve tried setting up an account with my email address but can’t link to ...

LornaS by Community Member
  • 1366 Views
  • 6 replies
  • 1 kudos

Getting Real help...How do you do it?

Just scanning down the LONG list of people having issues with Nest, and I'm curious based upon the seeming total lack of Replies to these postings....how does one go about getting REAL help from a real Nest/Google person? Anyone had any luck getting ...

dejerake by Community Member
  • 770 Views
  • 8 replies
  • 0 kudos

Nest Gen 3 Non-starter

My new Gen 3 Nest thermostat displays only a quick orange flash followed by a white light flash at the top of the display dial when I insert the unit to the wiring for the initial startup. After that, nothing. Any ideas?

dejerake by Community Member
  • 103 Views
  • 0 replies
  • 0 kudos

W5 error

Thermostat showing a W5 errorI have tried all of the trouble shooting but it won't even let me click into network settings. Really disappointing to not see/read further information on what to do if trouble shooting doesn't work. Even more disappointi...

Bon79 by Community Member
  • 124 Views
  • 0 replies
  • 0 kudos
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