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Nest Thermostats

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 5449 Views
  • 0 replies
  • 6 kudos

Nest Learning Thermostat (3rd Gen) Wiring

I have a WaterFurnace NDV049 Envision geothermal heat pump. Below is the wiring for my previous t-stat. How should I wire the NLT (3rd gen)? I've tried a couple different things but it doesn't seem to be getting power. When I place the display on the...

MarkZ79 by • Community Member
  • 87 Views
  • 2 replies
  • 0 kudos

Nest baseplate at it again

I had this same issue 2 years ago. After a solid 2 years of operating fine, the nest baseplate craps out and fails to provide enough voltage to the AC to switch over the compressor from the heat pump to the cooling side. So as my system runs all day ...

Niceberg by • Community Member
  • 125 Views
  • 2 replies
  • 0 kudos

Nest thermostat not detecting W wire

After a couple tries I managed to get everything but the heat working. The W wire is clean and inserted properly but it won't detect it. Old thermostat had RH, Y, G, and W/E wires hooked up. I connected them to the R, Y, G, and W receptacles on the n...

karimbonix by • Community Member
  • 248 Views
  • 10 replies
  • 0 kudos

Not cooling and states cool stage 2

I would prefer discussing this with someone over the phone in the sake of time and accuracy. Is there a phone number to a live person? It is 81 degrees inside. I have the thermostat set at 74. It has not dropped at all but did increase by 2 degrees. ...

userbones by • Community Member
  • 299 Views
  • 10 replies
  • 1 kudos

WiFi connection error Nest.com/w5

I keep getting WiFi connection error nest.com/w5. I have completed all trouble shooting as advised including restarting both Router and thermostat itself without success. I see this is a common issue for many. Any advice to getting this fixed? I have...

JK1968 by • Community Member
  • 92 Views
  • 2 replies
  • 0 kudos

Google Nest is driving me crazy!

I'm new to the Nest thermostat. It was already installed when I moved in. I reset the system back to factory settings, got rid of all the preset schedules & turned everything off. What I've noticed is when the cooling system kicks on (set at 68°), it...

can't connect to app

I have tried connecting via the app and keep making it to the last part where it say finishing connection. I get the TD009 error. I have tried doing the factory reset on the device and restarting my phone. I had previously successfully connected the ...

Ken14 by • Community Member
  • 101 Views
  • 3 replies
  • 0 kudos

Resolved! Disable eco mode or smash nest thermostats with a hammer?

I’m sick and tired of coming home from a hot day of work to an 85 degree house thanks to “eco mode”. I’ve combed through 50 posts about this and google results and every one of them says to simply go into the google nest app and turn it off. The prob...

ijasond by • Community Member
  • 492 Views
  • 10 replies
  • 0 kudos
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