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Nest Thermostats

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 5981 Views
  • 0 replies
  • 6 kudos

Repeated H1 - Error . Can’t connect to heatlink

I’ve had the set thermostat for over 3years and it’s all worked fine. Recently my connection between the thermostat a nd heat link fails. The WiFi stays connected but I still have the loss of connection.I be reset and reconnect multi times as per the...

GuyU1981 by • Community Member
  • 2412 Views
  • 10 replies
  • 0 kudos

Can't and thermostat to Vivint

So I just bought a Nest Thermostat with the intention of adding it to my Vivint Sky panel. The Vivint panel wants a pin from Nest in order to add the thermostat. Any direction on how to get said pin?

NikNoid by • Community Member
  • 1401 Views
  • 3 replies
  • 1 kudos

Nest thermostat not dropping temp

Had my 3rd gen thermostat work perfectly for the past 3 years. However, since it’s started to get a little colder here in the UK I’ve noticed my nest thermostat temp doesn’t seem to be lowering and therefore not triggering the heating to come on. For...

KyleT87 by • Community Member
  • 1337 Views
  • 2 replies
  • 0 kudos

Nest not responding

My Nest thermostat display is on, when I adjust the ring to change the temperature, it says press to change, the thermostat does not respond to the press. I have reset and done a hard reboot. Nothing helps. The only way to adjust the temperature is t...

No "Hold" function on this "smart" thermostat...

1) First of all, why doesn't the Nest Web app tell me what version, etc my thermostat is??? It should, as this help page requires the thermostat model info. 2) More importantly, why is there no "Hold" button/setting... My old manual timer-based Honey...

Eco mode

Does anyone’s nest go to away and eco mode by itself? If so how do you fix that? I have a scheduled for 78-79 during the day and 76-77 when we get home in the evening. When I get home the temp is at 82-83 and on eco mode. of I can fix the problem I j...

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