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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4536 Views
  • 0 replies
  • 5 kudos

Smart features not working on nest thermostat

Hi All,Need a little help. I'd been putting it off for a couple of years now but now it's time to resolve this... My nest Learning thermostat is pretty much a dumb thermostat now. It won't connect to Nest app, Google home, etc. It connects to wifi, b...

JinoG by • Community Member
  • 538 Views
  • 11 replies
  • 0 kudos

Nest Learning Thermostat WiFi / App connectivity issue

Hi, we have 7 Nest Learning Thermostats in our house, so I am pretty familiar with what I am doing with these guys... however, one of them began going into "Off-LIne" mode. I have tried numerous times to reset and reinstall but this is not working. O...

Nest changes temps on its own

My E thermo keeps changing the temp once or twice a day on a/c. Can't get on internet, am hand adjusting for now. Need a newer router. Might be the issue for getting online. I cleared all the daily scheduling and it still does it.Thanks.

Resolved! Ac turns on for 30-58 seconds then shuts off

I have reset the thermostat several times connected a c wire and reset and I am still having an issue. The ac will turn on for 33-58 seconds and shut off again and continue to do this.

Harbi85 by • Community Member
  • 549 Views
  • 6 replies
  • 0 kudos

Winter Safety Temperature Cap of 45F Too Low

For those of us who live in areas prone to cold snaps in the winter, the max safety temperature setting of 45 F seems far too low.Yes, water obviously does not freeze at standard pressure until the temperature is below 32 F, but 55 F is often recomme...

lukesee by • Community Member
  • 137 Views
  • 1 replies
  • 0 kudos

Nest Learning Thermostat- Unable to connect WiFi or Nest App

I have been reading a lot of forums. It seems like many people are having similar issues and I feel like I have tried everything I read. I have factory reset my thermostat and removed it from the app. I have tried setting it back up and I am either u...

Re: Wi-Fi stopped working on Nest

It is my thermostat. And why is it impossible to get help from one of the largest companies in the world? I do appreciate you responding...Thank you.

Will737 by • Community Member
  • 116 Views
  • 1 replies
  • 0 kudos

Nest 3rd Generation Thermostat Failure

After nearly five months of 3rd Gen device failure, multiple photo uploads, communication exhanges, form completion, case escalation, and coutless troubleshooting sessions, I will look to replace the failed 3rd Gen Thermostat with another manufacture...

Vetter91 by • Community Member
  • 358 Views
  • 8 replies
  • 0 kudos

H72 - Heat Link dead

Hello,Our Nest thermostat stopped working a while back and today I found some time to debug the issue.As the thermostat was empty I charged it (off the wall mount) by usb, after charging and placing it back on the wall it gave a H72 error/not having ...

Nickbr by • Community Member
  • 972 Views
  • 22 replies
  • 1 kudos
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