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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 5212 Views
  • 0 replies
  • 6 kudos

Resolved! Tried all the Wi-Fi connection troubleshooting

My nest 3rd gen thermostat was working fine for a year. Out of the blue, it went off-line. It won’t recognize the house Wi-Fi. I’ve done all the troubleshooting. I even tried using my phone hotspot and it did not recognize that either. Help!

RJSoets by Community Member
  • 1160 Views
  • 7 replies
  • 0 kudos

E74 error no power to Rh wire

I installed a Nest learning thermostat about six months ago, which worked fine with no issues. About two weeks ago, my temperature sensor went offline and wouldn’t reconnect. Then the Nest app disconnected and wouldn’t reconnect, and then the wifi wo...

Danjoyce1 by Community Member
  • 778 Views
  • 6 replies
  • 0 kudos

Turn off eco mode on original nest thermostat

I have an original nest thermostat. Nest app won't recognize it. (only has nest e or learning thermostat as an option). Waking up hot in the middle of the night because thermostat goes into eco mode. Just started doing this recently. How do I stop it...

MaxM by Community Member
  • 201 Views
  • 3 replies
  • 0 kudos

Nest app will not finish setup

After my “learning” Nest was installed and operating correctly since February, it went offline.I have reset the thermostat for WiFi, etc.I went to set up the app, and it freezes after I select the thermostats location.I have removed and reinstalled t...

Gars by Community Member
  • 1065 Views
  • 17 replies
  • 3 kudos

3rd generation thermostat black screen, no lights

My 3rd generation thermostat suddenly just has a black screen but still appears to be working (well at least with the app anyway) . It also makes the right noises when you turn the dial round. Reset with a 10 second hold hasn't worked. It's plugged i...

TimC by Community Member
  • 918 Views
  • 13 replies
  • 1 kudos

Nest learning thermostat 3rd gen battery

after five (5) years of successful operation, my nest learning thermostat 3rd gen started going offline due to low battery. i can charge the battery via usb cable and reinstall for a few days of connectivity. my question is have any of you replaced t...

gfleck07 by Community Member
  • 219 Views
  • 2 replies
  • 0 kudos

Nest schedule does not seem to use Stage 2 cooling

We have Nest thermostats installed in our home with 2 staged cooling and heating. When we manually set the Nest temperature to cooling more than 4-5 degrees, we noticed that the AC would move into Stage 2 cooling (Which is what we want). However, whe...

forky by Community Member
  • 221 Views
  • 1 replies
  • 0 kudos
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