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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 5611 Views
  • 0 replies
  • 6 kudos

Unable to share yo a family member

I'm so fed up with this Google home app.. I've been trying for months to get the app to send a family invite to my wife's email address. It was previously connected via the nest account but won't connect via the home app, keeps saying can't send invi...

MRP425 by Community Member
  • 330 Views
  • 5 replies
  • 0 kudos

Nest thermostat history showing “no usage” incorrectly.

This has been posted by others in the past but I can’t find a current thread or solution. Nest thermostat shows “no usage” in history on several days, if I click on the day where this is shown, the itemised usage stats are shown correctly. I have had...

Chrisdg by Community Member
  • 1194 Views
  • 10 replies
  • 3 kudos

Nest thermostat will not connect to Wi-Fi

We have a 3rd Generation Learning Thermostat. It was professionally installed several years ago and was working fine. For the past 6 months or so, it has been showing a W5 error message "Cannot connect to Wi-Fi". Our wi-fi provider, router and passwo...

windy123 by Community Member
  • 1152 Views
  • 7 replies
  • 1 kudos

Resolved! Thermostat overshooting target temperature

My Nest thermostat has been working fine, but in the last few days it's started badly overshooting the set temperature. E.g. if the schedule is set to 18.5 degrees, it will carry on heating up the place until it's reading 21 degrees and the heating c...

markpack by Community Member
  • 739 Views
  • 5 replies
  • 0 kudos

Heating comes on at night even though nest stat is off

 My heating comes on randomly at night even though the stat is actually set to off and showing off. I have switched off all the automation in the app but it still does this. Just last night the radiators were on at 4am but checking the nest app, it w...

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Midds by Community Member
  • 372 Views
  • 5 replies
  • 0 kudos

Heat link light off

hello,i live in France and installed a Nest 3 ieme generation thermostat 2 years ago (gift from my parents). Since yesterday morning, error code H72 on the Thermostat and I find that my heat link has no LED. I tried to reset it several times but alwa...

samya by Community Member
  • 237 Views
  • 4 replies
  • 0 kudos

Wiring setup

Hi setting up nest learning thermostat gen 3. On wiring have a green,yellow, white and a (red and black at rh position with the black connecting to Rc). Through a jumper wire. So question.. do i connect the red to the “rh” point and leave the rc open...

Painting wall where Nest Thermostat installed

After patching wall where i installed Nest Learning Thermostat (3rd Gen), I took off the display unit to paint the wall. I left the base unit on and put painters tape around it. A bit of paint got through the tape onto the black rim on the base unit....

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