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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 5864 Views
  • 0 replies
  • 6 kudos

Defective google nest thermostats

I have two google nest learning thermostats that are both defective. I purchased them around May 2022, they worked good for a couple of months but now they are not working. I’d like them replaced.

Heveridge by • Community Member
  • 251 Views
  • 3 replies
  • 0 kudos

Question concerning C wire

I have connected my nest thermostat and all is working well. It was suggested that I connect a C wire to insure smooth operation. My wire color coding is correct at both the furnace and the thermostat. I have a four wire system but no connection for ...

ThebigD by • Community Member
  • 301 Views
  • 3 replies
  • 0 kudos

Unit won't load setup menu

New unit out of the box.After wiring up everything and moving to setup to Bluetooth to phone scanning the back of the unit. Sends me to G-app to continue unit setup never loads start menu. I have gone back and such for unit ID: and was able to paired...

Thermostat problem

Please help! My thermostat is showing 2 degrees in google home app, but on tuya app (which is linked with google home) the temperature is correct (21 degrees). Also i only can ajust it from 0.5 degrees to 3.5 degrees. Thx!

Salahedin by • Community Member
  • 443 Views
  • 6 replies
  • 3 kudos

Heat Links No Power

Hi, we have 2 Heat Links which have suddenly stopped working-no lights, power, nothing.No tripped fuse on circuit board.We have a boiler and a mega flow hot water storage cylinder.Does the boiler need the Heat Links to be functioning to fire up? Boil...

Nest thermostat

How do i stop the peak time setting? How do i stop the nest renew? I joined the nest Renew but did not set it up with my gas provider.

DonVito by • Community Member
  • 259 Views
  • 3 replies
  • 0 kudos

Alert notification

Hello there, when I lose power on my thermostat display it shows a message that there is no power however on my phone it shows that the my heating is up and running, is this normal? Can I get the same notification of no power on my phone? Thanks and ...

egreiss by • Community Member
  • 555 Views
  • 8 replies
  • 0 kudos

"In 1 1/2 hour"

Hello, we just installed this yesterday and we hear air conditioner running but it's not cooling. Been 60-70 outside but 84 in house. I made sure wires right & updated system but went from 2HR to 1 1/2 HR. Is this normal? We live in Florida and I hav...

dtruce by • Community Member
  • 292 Views
  • 3 replies
  • 0 kudos
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