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iPhone app displays correct info, but can't adjust thermostat

darchivist
Community Member

I have an odd problem; my Nest app seems to be connected to my learning thermostat; it correctly changes the background color to orange when the furnace kicks on, and it indicates the correct setpoint and interior temperature.  But changing the setpoint to a higher number does nothing; the background remains black and the heat doesn't come on.  If the heat comes back on by itself, the phone app will re-sync and show the correct information.   Any thoughts as to what to try first?

1 Recommended Answer

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Try signing out of the app, then signing back in to see if that re-syncs.  Do not just close the app, but fully sign out

View Recommended Answer in original post

1 REPLY 1

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Try signing out of the app, then signing back in to see if that re-syncs.  Do not just close the app, but fully sign out