not compatible message during setup

[rr_man]

During installation on Google Home App, keep getting compatibility message after identifying the six wires connected to the pins.  This is a common wire 24volt system.

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. Do you mind me asking if you are able to provide more details on the wires connected to your device? Are you able to send a picture of your current wire setup? Please let me know, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jhonleanmel]

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[Jhonleanmel]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel