renter moved and need to reset it

[Primordial]

My renter installed one last year and fully programmed... But... he moved out and did not leave me the 4 digit passcode and does not remember it.  How do I factory default it?

[Houptee]

Go to settings and then factory reset.

[Jenelyn_O]

Hi there,

Chiming in — checking in if you were able to unlock your Nest Thermostat successfully. Please let me know if you still have questions or concerns, as I'll be willing to assist you further.

I appreciate your help @Houptee.

Best,

Jenelyn

[Primordial]

did this come through?  I can't seem reply correctly. No I have not been able to correct the Nest issue.  It's driving me crazy.  Your help would be greatly appreciated!!!   Michael #

[Jenelyn_O]

Hey Primordial,

Thanks for your update. I'm sorry for the trouble this may have caused you. The Nest Thermostat can be unlocked using the Nest app or computer.  If your thermostat is no longer on your renter's account, I suggest using a computer. 

You can follow this guide here:

1. Get a USB data cable. To confirm if the USB data cable works, plug in a different device (like a phone) and check if the computer recognizes it.
2. Remove your thermostat display from its base.
3. Insert the USB cable to the USB port on the back of the thermostat display, and attach the thermostat display to a computer with the use of the USB cable.
4. Locate and open the folder or icon for the Nest device that should appear on the computer screen.
5. Check for the file named technicalinfo.PLIST.

Please let me know how it goes.

Best,

Jenelyn

[Markjosephp]

Hi folks,

Thanks for the steps, Jenelyn.

@Primordial, I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you. This will help us move forward.

Regards,
Mark

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake