Computers with IP Reservations show offline and port forwarding fails

[Jay1010]

I have IP reservations for 2 computers.  When I show devices connected to my Nest Wifi Pro network in the Google Home app, both of these computers display as offline, but they are on, connected, and able to use the network with the expected IP address.  I can connect to them through a browser at their IP address.  But I use port forwarding in the Google Home app for one of them, and the port is no longer forwarded.  Previously port forwarding worked and the computer did show up as a connected device.  Now if I delete the IP reservations, I get the waiting circle, but nothing gets deleted.  I've tried deleting both reservations with no success.  I've tried from an iPad and an iPhone.  I've deleted the app and reinstalled, with no change.

[olavrb]

Not the answer you probably wanna hear, but the fastest way to solve this is probably to factory reset ( https://support.google.com/googlenest/answer/6246619?hl=en ) and set up from scratch ( https://support.google.com/googlenest/answer/9548301?hl=en ).

And make sure MAC randomization is disabled. Set a static IP both on the devices you port forward, and in Nest Wifi IP reservation.

[Jay1010]

Thank you for that advice.  I did not want to factory reset, but I did it.  It solved my immediate problem, but everything also worked for a few days the first time I setup, so I'll wait and see.  Instead of using static IP and IP reservation, I am using the mDNS name to reference the servers on my network from other computers as well as the port forwarding service in the Nest WiFi.  So far this is working, but I'm worried about how it failed the first time.  Something was broken in multiple services of the Nest WiFi.

[Jeff]

Hey Jay1010,

I'm happy to see things are working for you now, but I agree that we should make sure things stay stable before marking things as resolved. Let's keep an eye on things for a while longer and I'll check back in with you later to see how things are going. If anything changes, just let us know.

Thanks,
Jeff

[LovelyM]

Hello everyone, 

Your help here is greatly appreciated, @olavrb and Jake.

@Jay1010, we want to ensure you are good to go now. Please reply to this thread if you still need assistance so we can give you a helping hand.

Best, 
Lovely

[LovelyM]

Hi again Jay1010, 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Cheers, 
Lovely