06-13-2023 06:24 AM
We connect everything in our two story home through the Nest Mesh Wifi. I also added an additional point to extend the coverage area. There are a total of 42 devices including windows, ChromeOS, Roku, and Samsung smart tv. In addition, we also use ring for home alarm. It seems I have to recycle various points multiple times a week due to degraded connections. Once I recycle the point, connection is great again (so it doesn't appear to be an interference based issue). If a fix can not be provided, then I'd like to suggest google offer a scheduled network recycle option in the Nest interface, so I can do a nightly recycle with little to no impact on the two of us working from home every day.
06-17-2023 11:13 AM - edited 06-17-2023 11:14 AM
Hello MikeVee,
Thanks for posting — let’s see what’s going on.
Please answer the following: when did this issue start? How many Google Nest Wifi devices are you using in your home? What's your Internet service provider? Is there a switch on your network?
Give these steps a try:
Let me know if this helps.
Best,
Lovely
06-19-2023 02:20 AM
Issue has been happening since I installed the network.
Six, the router and five extender points
Google Fiber provider
I do have a switch directly off the fiber link to split the internet service
In a two story house, it's hard to define "two rooms" when going from first to second, but I've tried to keep them relatively close to each other
Is "_" considered a special character?
IPV6 has been off since installation
I have an internal DNS server, so I have used the second DNS entry for that IP address (historically)
I'll try the two minute recycle; I'm normally not that patient :).
Thanks
06-29-2023 05:23 PM
Hi MikeVee,
I know it has been a while, but I want to ensure that everything is covered on your end. Please inform me if you still need a helping hand.
Cheers,
Lovely
07-04-2023 09:21 AM
Hello MikeVee,
Checking in should you have any concerns or questions you need help with. Let us know by replying to this thread.
Regards,
Lovely
07-04-2023 09:57 AM
Have you seen my response to the original questions? I feel like my responses were not acknowledged.
07-06-2023 09:51 AM
Hello MikeVee,
I apologize; I was trying to check if you were still having trouble. Regarding your network configuration, we only recommend a maximum of five Google Nest Wifi devices in one network. Adding more will be detrimental to the performance of your mesh system. Please try removing the switch in your network and observe if there are any improvements in your network. Also, "_" is considered a special character, so I highly suggest changing your Wi-Fi password to only letters and numbers.
Let me know if there's something I missed.
Thanks,
Lovely
07-09-2023 11:58 AM
Hey there,
I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Regards,
Dan
07-10-2023 04:09 AM
Ok, so for clarification. My wifi network name (not password) having a "_" in it is a bad thing, AND adding points to the mesh (so 1 router and five wifi points) is also a bad thing?
08-23-2023 06:43 PM
Hi MikeVee,
Sorry for not getting back to you sooner. Please try removing one of your Google Nest Wifi devices. Try changing their placement and making sure there's minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) that could affect the performance of your devices.
Sincerely,
Lovely