Google Nest Looses Connection to Router every day

[BSt]

Hi, since several weeks our Google Nest H2C looses connection to the Router (Fritzbox 7590) once a day. Switching off and on the Nest reestablishes the connection. All other PC, IPads, Phones… do not have any connection problems to the router. The router connection to the provider is stable without any interruption. The nest is positioned 2 m next to the router.

Do you have any ideas to solve the problem?

Bernd

[chip610]

I am having the exact same problem.  Getting good connection at modem, but Google Nest wifi drops all my devices.....20-30 times a day.  Is there a fix for this?

[BSt]

Hi, I think this is a different problem. I get the message „no internet connection“. Of course it is not possible to control the connected Wi-Fi devices then either…

[Jeff]

Hi, everyone.

Sorry for the issues you're having with disconnects on your network. We've seen other reports of this as well and it's an issue that's being worked on. In the meantime, could you check to see what firmware versions you all have? You do it in the Home app by tapping on the WiFi icon, then tap on WiFi devices. Tap on your router and then settings. Look down and let me know what it says for the software version.

Thanks.

[BSt]

Hi, the firmware version of my Google Nest mini is the actual one: 1.54.279716.  My Fritzbox 7590: 07.29 (newest version)

[Jeff]

Hi, all.

I just wanted to follow up to see if you were able to verify your firmware version. By now you should all be on the newest firmware. If not, go ahead and power cycle your router and points and see if that has any impact on the network and if it will prompt the new firmware to install for you.

Thanks.

[gorip96]

hi @Jeff 

I’m still on 14150.43.80, what’s the latest firmware version?

will update once I got the latest

[BSt]

HinJeff, to my opinion I have the newest firmware. Problem is still present. Have to power off/up the nest every day.

[Jeff]

Hi, gorip96. That is the latest version, so you're fully updated now. I would try giving your network a restart and then watching it to see how it performs with the new update in place.

BSt, I'm sorry to hear it's still not working correctly, even with the latest update. How long has it been since you last restarted to fix the issue?

[BSt]

Hi Jeff, I restart the nest once per day. I did not restart the router for months since every other device in our house has no problem and reconnects to the router without  any restart (e.g. our iPads or Handys or laptops when we come home ). Why does the nest reconnect after power off/on but not when it looses the connection automatically? That makes no sense. It did work at the beginning but now we have the problem for several weeks now.

[Jeff]

Hey, BSt. 

The Nest SHOULD reconnect automatically even after an outage. To be clear though, are you having to fully power cycle it to get it to reconnect, or do you do a software restart through the Home app?

[Jeff]

Hi, BSt.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[BSt]

Hi Jeff, I am still waiting for a solution since there was no helpful hint during the last weeks unless restarting the router what I did and did not help to 100 %. Best regards, Bernd

[Jeff]

Hey, BSt.

Sorry it's been a slow process to figure this out, but I've still been unable to find a solid answer for you here. Are you still seeing regular disconnects from your router? Has anything changed on your end with this?

[BSt]

Hi Jeff, at the moment the nest seems to establish/reestablish connection without power off ( since 2 or 3 weeks). I do not know the reason. But since then the nest has very long reaction time. It takes sometimes 10 seconds and more to react to an order.

[Jeff]

Hi again, BSt.

Are you referring to commands made using the Assistant function, such as "Hey, Google?" If so, there has been a bug with Assistant that was being worked on and that might explain the oddity you're seeing with that. If you're referring to something other than Assistant commands, let me know.

Thanks.

[BSt]

Hi Jeff, yes. I say „Hello Google“ and than e.g. „Light 1 on“. Than it takes sometimes a long time until the reaction takes place. This „bug“ is new since a few weeks.

BG, Bernd

[Jeff]

Hi, BSt.

I know the Assistant stuff is being actively worked on and I'm hoping you see that worked out for you real soon. I'll check back in with you in a few days to see if you've noticed any changes.

Thanks.

[Jeff]

Hi again, BSt.

I'm circling back to see if you have noticed any improvements. If things are still the same, just let me know.

Thanks,

- Jeff

[BSt]

… still the same, very long reaction time. Why should it improve, is there a new update available?

[Jeff]

Hi, BSt.

Sometimes these issues can be resolved without any updates if they are on the cloud processing side of things or other factors that aren't necessarily to do with the specific hardware. One thing to test that we can do is to do a power cycle. Simply unplug the device for 10 seconds and plug it back in. Once it's back online, try an Assistant command and see if the lag is there. This isn't the fix, but we can narrow down if it's getting worse the longer the device is online, or if it's constantly slow. That will help us move to next steps.

Thanks,

- Jeff

[Jeff]

Hey, BSt.

I'm just following up to see if you were able to test that power cycle and Assistant response. Let me know if you saw any difference there.

Thanks,

- Jeff

[BSt]

Hi Jeff, I tested the power cycle. At the beginning it seemed to help, but after a day some commands still take more time than a few weeks ago. Especially activating of some power plugs takes very long.

BR, Bernd

[Jeff]

Ok, good to know that after a cycle it's faster. So the issue seems to be related to something I've been seeing in other devices. That will be good info for me to pass along to our internal teams. Thanks for checking that out for me, BSt. I'll update when I know more.

- Jeff

[Jeff]

Hi, BSt.

I still haven't heard back from our internal teams on this, but I wanted to make sure you knew I didn't leave you abandoned on this. I'm hoping to hear something soon. Since we last touched base, has anything changed on your end?

Thanks,

- Jeff

[BSt]

Hi Jeff, thanks. Still the same: some commands especially regarding smart devices are sometimes extremely slow. Best Regards, Bernd

[gorip96]

same here, looking for a fix ASAP