I just got the Google Wifi routers (1 hub and 2 satellite routers). I went thru the installation process. I am able to connect to the Hub router. However, the Hub router along with the 2 Satellite routers show offline on the Google Home app. I can see the Hub router on my devices wifi setting but not the satellite routers.
Could you try filling the form out once more? If you don't see a response this time I'll see if I can find out what's happening. It's possible it might have been missed by our internal team, so give filling it out another try.
@Annie163, I checked your case and our support team have sent you an email and I suggest you reply to that so they can check what other options to provide.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
No worries if you haven't been able to yet, but I wanted to check in to see if you were able to connect with support and to see if you got any help. If you've yet been able to, no problem, we'll keep this open to give you more time. If you have anything to update, just let us know.
It looks like we've slowed down here. We'll be closing up the thread in the next day unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks for keeping us in the loop and glad to hear that this has been sorted out! Let us know if you still have other questions and concerns as we will be locking this thread after 24 hours.
By the way, thanks to all our helpful Community Specialists and members!
