Google wi-fi to modem

[Kevboy]

Hi. I am trying to connect my Google wi-fi directly in to my ISP’s modem I have followed all the instructions and watched every YouTube video. I have put my Google pod back to factory settings. I have spent the last 4 hours on it but it just won’t have any of it. Please help me before I go mad. Thanks in advance. 

[David_K]

Let's check a few things:

• Is your modem's LAN port connected to your primary Wifi router's WAN port (the one with the globe symbol)?
• The Google Home app finds your Wifi points during setup?
• What exactly happens during setup?
• What colour is the light on the device? What the light on your Wifi device means

As you selected you're using an iOS device for setup, I would also recommend following these steps:

Troubleshoot setup with iOS - Google Nest Help

[Kevboy]

Hi David. I go through all the motions but near the end it says I am connected but at the last moment it says connection failed. Thanks 

[David_K]

Okay. It would really help us if you could answer the other questions I asked and try the troubleshooting steps, specific to iOS, that I linked to?

[Kevboy]

Ok I will try that and get back to you. Thanks 

[AbigailF]

Hey folks, 

Thanks for lending a hand, @David_K.
@Kevboy, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[AbigailF]

Hi Kevboy,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

[AbigailF]

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi