Google wifi guest no internet connection while mainline has internet

[SwedePilut]

So it’s basically as I say.  WiFi guest setup is showing no internet connection while the main connection is working just fine.  Can’t figure out the issue since it’s coming from the same internet source.  

[Jeff]

Hi, SwedePulut.

Sorry about the guest network issues you're seeing. That sounds quite confusing. Let's get this figured out. I have a few questions that can help us narrow down some suggestions.

• Does the guest network ever come online, or is it constantly offline?
• Was it ever working normally before, or has it always struggled to connect?
• Do you have any devices that struggle to connect to the main network?

If you can let me know anything else going on, we can get this worked out.

Thanks,

- Jeff

[Jeff]

Hi, SwedePilut.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hi, SwedePilut.

I'm just following up once more to see if you were all good here or if you still needed some help.

Thanks,

- Jeff

[SwedePilut]

I reset the routers and pretty much the whole system.  I also changed the name to something else and now it connects while it take a little longer to connect most devices connect.  

[EdwardT]

Hi folks,

@Jeffrey, thanks for the help!

@SwedePilut, thanks for the update. I'm glad to know that you were able to get it working. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

[EdwardT]

Hi SwedePilut,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi SwedePilut,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks,

Edward