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Help

Help with my wifi

morepork
Community Member

2 weeks ago

Hi I recently acquired  a brand new  Google Wifi Gen.1 a month ago.

Since then nothing works (connectivity)!

 

My Google home mini cannot execute voice request 60% of the time, I have to ask again until it works. 

My Google Pixel 4a connects to the wifi but says there is no internet.

My Nintendo switch connects to the wifi but there is no internet.

I have tried many factory reset but still facing issues.

I have sent support emails, but did not get any reply. I'm starting to lose faith in Google.

 


Thanks

 

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1 REPLY 1

ovidioj
Community Specialist
Community Specialist

2 weeks ago - last edited 2 weeks ago

Hi @morepork, 

Thanks for posting in the community. 

I'm sorry to hear you're having so much trouble with your new Google WiFi Gen 1. That must be incredibly frustrating, especially after trying factory resets and contacting support.

Since you're using a Google WiFi Gen 1, let's see if we can troubleshoot the issue specifically with that system. Here are a few things to consider:

  • Check for Firmware Updates: While Gen 1 devices no longer receive official updates, some users have reported success with manually updating firmware. (Note: Proceed with caution, as unofficial firmware updates can cause further issues.) You can search online for specific instructions for Gen 1 firmware updates, but be sure to only use trusted sources.
  • Network Congestion: With multiple devices struggling to connect, your network might be overloaded. Try disconnecting some devices or using a wired Ethernet connection for your Google Home Mini (if possible) to see if it improves performance.
  • Mesh Network Placement: For optimal performance with Google WiFi, ensure your mesh points are positioned strategically throughout your home with minimal interference from walls or other electronics.

I understand your frustration with the lack of response from email support. Hopefully, these suggestions can help identify the cause of the issue. You can also check the Troubleshoot slow internet on Google Nest WiFi or Google WiFi link to see more information related to the issue you are experiencing. Please let me know if you have any questions as you try these steps. 

 

Regards, 

 

Jorge. 

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