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How do I switch out my Fioptics google WiFi with my Google Nest WiFi?

Deb92641
Community Member

Cincinnati Bell Fioptics charges a monthly fee for the Google WiFi and points. In an effort to lower my costs they said I could purchase my own modem and that the Google Nest was a good choice. 

I purchased one today and tried to install tonight.  It could not connect to my home network because I had unplugged the Google WiFi.  There is only one jack in the house.  I was on the Google Home app on my iPhone and could not figure out a way to do it.  The Nest was plugged into the WiFi jack in the wall. I could create a new network but that doesn’t really help. 

What am I missing?  Cincinnati Bell said it was easy to switch them out. 

thanks for any help!  
Deb

5 REPLIES 5

olavrb
Platinum Product Expert
Platinum Product Expert

Just to make sure you got the basics.


I don't work for Google.

Deb92641
Community Member

Thanks for the reply. I was able to get help at google. 

Jeff
Community Specialist
Community Specialist

Hi, Deb92641.

It looks like you were able to get your questions and worked out. I just wanted to see if you had any other questions or to see if you were all set here. If you need anything else, just let me know.

Thanks!

Deb92641
Community Member

Thanks, Jeff. I was able to connect and I don’t need any more help. 😁

Jeff
Community Specialist
Community Specialist

Thanks for the update, Deb92641. I'm happy to hear that all is good now.

I'll go ahead and mark this as resolved, but if you need anything else going forward, please feel free to open up a new thread.

Thanks!