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I keep getting kicked off my wifi and get this message "Authentication error occurred"

rgaila
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Roy Payton 

The only way to fix it is turn off my phones wifi and turn it back on. However, that doesn't fix it for good.
 

 

3 REPLIES 3

rgaila
Community Specialist
Community Specialist
Hi Roy,
 
Firstly, please restart your Nest Wifi system and your mobile phone. After this, forget the network on your mobile phone and attempt to reconnect. See if this resolves the issue. 
If this doesn't work, please ensure  Nest Wifi network name is different to that of your routers network name. For example, don't have the router broadcasting the network "Wifi1" and the Nest Wifi broadcasting a connection with the same name.
 
If these suggestions do not work, come back and let us know.
 
-From Matthew M, Silver Product Expert.
 

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks