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Nest ap shown offline in Home app.

Houman1
Community Member

Hi,

I have three nest wifi pro at home. There is one I used as an AP, and connected to both NAS and PS5 via cable. (I use both LAN and WAN on the AP since there is only one LAN)

It works, I can access to the nas and play PS5. Recently, I sometimes receive notification from Home app saying that the AP is offline.

Yesterday, I was at home and got the notification. Then I tried to access NAS, and it works; then I tried to connect PS5 via PS portal, it works as well despite I can feel delay when playing. But it at least indicates both devices connected to the LAN.

Not sure if it is because I used both WAN and LAN on the AP that caused the offline issues.

UPDATE: after I posted the post. I got an notification that two APs are offline, and only the one used as router is online. 

1 REPLY 1

AxelD
Community Specialist
Community Specialist

Hi Houman1,

 

Sorry to hear about this situation with your Nest WiFi, but no worries, help is here. Please take a look at this article Troubleshoot Google Nest Wifi setup issues, it contains some troubleshooting steps. 

 

Give it a try and let me know how that goes.

 

Regards,

Axel.