Nest router not recognised by ethernet cable by wan or lan port

[Lucyf2]

I have tried for days now to set up my vx220 TP-Link modem with nest wifi router and point it hasn't worked for a second at all please help

[LovelyM]

Hello Lucyf2,

Thanks for reaching out. We'd love to help. 

A few questions: was this working before? If yes, when did the issue start? What troubleshooting steps have you tried? 

Some modems require activation from their manufacturer to work with other routers, so please verify this with TP-Link first.

Looking forward to your response. 

Cheers, 
Lovely

[LovelyM]

Hi Lucyf2,

I want to check if you were able to reach out to TP-Link. If you did and you're still having issues, let me know so I can further help. 

Sincerely,
Lovely

[Lucyf2]

There's nothing TP-Link or dodo will do because TP-Link said they don't support bridging mode for the modem router that they gave me with the plan and dodo said they can't do anything because they don't have access to the configurations settings then proceed to say they won't tell me recommendations for which modem I should purchase in replacement that will support my nbn with them because there's nothing wrong with the current equipment provided and only told me they recommend not using a mesh wifi 

[LovelyM]

Hey Lucyf2,

Sorry to hear about this. If you have an unmanaged switch available, you can try using it to connect your Google Nest Wifi router to your TP-Link modem and see if you'll be able to get it setup that way. All you need to do is connect an Ethernet cable to the modem and switch from the switch to the router. 

Let me know how it goes. 

Cheers, 
Lovely

[Lucyf2]

Is there any specific one I need? I am going to purchase a cheap one and see if that works. There is alot of options when I search up switches 

[LovelyM]

Hi Lucyf2,

Sounds like a plan! Please update me once you've tried this and let me know if it works for you or not. 

Best,
Lovely

[Lucyf2]

What type of switch do I need to get?

[LovelyM]

Hello there, 

You can purchase an unmanaged switch from third-party manufacturers and use it for your network configuration. Let me know if this helps. 

Regards, 
Lovely

[Lucyf2]

Hey didn't work out sadly, plugged in and working fine but didn't change anything with my initial problem 

[LovelyM]

Hey Lucyf2,

I appreciate you telling me about this. Let me check further with our senior specialists and see if they have other suggestions. 

Thanks,
Lovely

[Dan_A]

Hey there Lucyf2,

We’re jumping in to see if there are changes on your end. Were you able to get things going? Kindly confirm so as to know what steps to take next.

Looking forward to your response.

Kind regards,

Dan