Telstra modem google wifi setup

[nselby]

I have a Telstra router but use origin broadband ( think its aussie broadband ) trying to add a google nest wifi and additional units but even after reseting my router i cannot get it to set up

I want to be able to control certain devices and access times using the nest setup but getting frustrated, any help would be great

[nselby]

Thanks for the response, I've followed the instructions, I get a message saying it cannot connect, asks me to enter some WAN details or restart my router which I have done, I still cannot connect 

[AbigailF]

Hi everyone,
 

@nselby, thanks for posting. I’m sorry to hear the issue persists. Could you send us a screenshot of the message for our reference? I’ll wait for your reply.

Appreciate the help, @RachelGomez123.
 

Best,
Abi

[AbigailF]

Hey nselby,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

[nselby]

I've not fixed this issue, I think I need to do something to the actual router to make it just a modem 

[AbigailF]

Hello again nselby,

Thanks for the update. You may need to enable bridge mode on your modem router. Check if that helps. I’ll keep this thread open for a few days to give you time to reply back to us. Feel free to let us know if you have any follow-up questions for now.
 

Thanks,
Abi

[AbigailF]

Hi nselby,

It's me again. Just checking to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions.

Best,
Abi

[AbigailF]

Hey nselby,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi

[nselby]

Sorry, I brought a new router and now it works, 

[AbigailF]

Hi there nselby,

Thanks for the update. We're sad to see you go. If ever you change your mind, we're here to help.

Regards,
Abi

[LovelyM]

Hello nselby,

Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers, 
Lovely

[AbigailF]

Hi again nselby,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Abi