Unstable Wifi Connection

[davetheus]

My Google Nest Wifi Pro is extremely unstable.  I have a 1Gb connection and 2 pucks that state they have a Great Connection yet when I'm on Zoom Calls, I have unstable connection constantly, my streaming TV's buffer like I have a dial up connection.  The Speed test shows "Blazing Fast" every time.  This is getting to the point where I can not continue to use this to run my business.  I need a solution and it's not, Factory Reset.  I have done this, I have turned IP6 off, I have reset DNS to 8.8.8.8 and 8.8.4.4 and nothing works.  About to go the TPLINK route and get rid of all the Google hardware in my home.

[customdiecast]

Same situation here! Looking at TP Link Deco as well, good reviews and reliability.

[davetheus]

Yeah, I'm at whits end with this nonsense.  It has been progressively getting worse not better and I paid $399 for these. No responses from Google which seems to be par for the course.

[sicsacol]

Hi Everyone, 

Thanks for reaching out. I'm sorry to hear you're experiencing problems with your Nest Wifi Pro.

Here are some additional troubleshooting steps you can try:

• Use the Google Home app to view the connected devices and their data usage. Identify any devices consuming excessive bandwidth during your Zoom calls or streaming, potentially causing congestion. Consider prioritizing your work devices or temporarily pausing bandwidth-intensive activities on other devices.
• Currently, your Nest Wifi Pro pucks are likely using wireless backhaul to connect to each other. This can be susceptible to interference. If possible, consider using a wired ethernet cable to connect the router directly to one of the pucks for a more stable backhaul connection.
• Optimize DNS Settings: You can try changing your DNS settings to a public DNS server like 9.9.9.9 (Google) or 1.1.1.1

Hopefully, by trying these additional steps, you can find a solution to stabilize your Nest Wifi Pro network and avoid needing to replace it.

Regards, 

Jonathan