Won’t connect

[DesperateinAtla]

I keep getting a not connected notice..I need help from step one on forward..please help me 

[BrandonLaMontCo]

@DesperateinAtla  ok i'll try. what kind of equipment are you actually working with? what are you trying to do? what have you already done to resolve the issue? explaining will only take a few minutes. please

[DesperateinAtla]

I have the Google nest wifi. It’s supposed to plug into my router and then it has another point. It won’t connect. 

[BrandonLaMontCo]

what other point? what want connect exactly and what is being connected? tell me more, and be specific.

[DesperateinAtla]

I have the the one with the chord connected..plugged into my modem, that’s the one that won’t connect: then I have what I guess is called an access point. 

[Jeff]

Hi, DesperateinAtla.

Sorry for the setup issues you're facing. I'm sure that's frustrating. Before I can jump in as well, we do need a bit more information. Were you able to get the main router set up, or is that where it fails? Is the setup issue on the WiFi point or router?

When we know what device is involved, we can sort this out. I look forward to hearing back.

Thanks,

- Jeff

[BrandonLaMontCo]

thanks @Jeff  i'm kinda new, but i'm gonna catchup with everyone hopefully one day. see you later

[DesperateinAtla]

The main router isn’t set up properly. That’s the one that won’t connect 

[Jeff]

Your contributions are great, BrandonLaMontCo! Thanks for pitching on this.

[Jeff]

Hey, DesperateinAtla.

I'm just checking once more to see if you're still needing some help here or if you have things sorted out for now.

Thanks,

- Jeff

[BrandonLaMontCo]

they have never answered me either @Jeff   I'm not even sure if there real people. I think there artificial intellegences probeing and testing for human intellect. Do your thing @Jeff  lock it down if you gotta. They aint saying anything. see you later

[DesperateinAtla]

I’m a real person with a real problem…I just forgot to log back in to respond and has been responding to the Email instead (when clearly the email goes no where) told you I’m challenged…hence the reason I can’t get this thing set up! Sorry for the delayed response…I’m appreciative of any guidance you or Jeff can provide 

[Jeff]

Hey, DesperateinAtla.

Sorry to hear you're still having troubles getting the router set up. Here's the step-by-step guide for setting the entire mesh system up, from the router to the points: https://bit.ly/3qrcX7a.

Start right from the beginning, and where the process is failing, let me know what step you are on. Once we see where the process is stopping, we can figure out what is holding things up. I'll be happy to help you get this up and working fully.

Thanks,

- Jeff

[Jeff]

Hi again, DesperateinAtla.

I'm circling back to see if you saw my last reply there and if you were able to find where the process was failing.

Thanks,

- Jeff

[Jeff]

Hey, DesperateinAtla.

I'm checking back once again to see if you were able to check those steps out and if they were able to help you out.

Thanks,

- Jeff

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down from the OP. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
- Jeff

[DesperateinAtla]

I have Xfinity wifi and I have the nest mesh for thing but it won’t connect: I’m not sure what I’m supposed to be doing: I’ve had it for months 

[BrandonLaMontCo]

 i guess the next step is to connect virtually so that I can see what were working with. So are you interested in connecting through Googll Meet so that that we may meet, connect and actually try to help you out. I will be honest, I feel like thats the only way due to the information I'm recieving. NOTE: well we need to get you fixed all up so you need to be progressive, their is no need to have all that tech and not be able to use it. Lets get you fixed! if we plan in advance there aint no reason why we can actually connect through the Nest.